Processing Time

• Orders are processed within 1–3 business days after payment is received.
• Orders placed on weekends or holidays will be processed on the next business day.

Shipping

• We currently ship within the United States.
• Shipping costs are calculated at checkout based on your location and selected shipping method.
• Once your order has shipped, you will receive a confirmation email with tracking information.

Signature Confirmation

For high-value orders, Velora Gold House may require an adult signature upon delivery to help protect your purchase.

Lost or Delayed Packages

Once a package has been shipped, delivery is the responsibility of the shipping carrier. If your package is delayed, lost, or marked as delivered but cannot be located, please contact us immediately at support@veloragoldhouse.com. We will gladly assist you in filing a claim with the carrier.

Please ensure your shipping address is correct before placing your order. Velora Gold House is not responsible for orders shipped to incorrectly entered addresses.

Return & Exchange Policy

Your satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Return Window

Returns must be requested within 14 days of the delivery date.

Return Eligibility

To qualify for a return, items must:

• Be unworn, unused, and in their original condition.
• Include all original packaging, tags, and accessories.
• Show no signs of wear, damage, resizing, or alteration.

Returns that do not meet these requirements may be declined.

Non-Returnable Items

The following items are final sale:

• Personalized or custom-made jewelry.
• Resized jewelry.
• Gift cards.
• Clearance or final sale items.
• Earrings (for hygiene reasons), unless they arrive damaged or defective.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging. We will work quickly to resolve the issue.

Refunds

Once your return is received and inspected, you will be notified of the approval or denial of your refund.

Approved refunds will be issued to the original payment method within 5–10 business days. Processing times may vary depending on your financial institution.

Original shipping charges are non-refundable unless the return is due to our error.

Return Shipping

Customers are responsible for return shipping costs unless the item is incorrect, damaged, or defective upon arrival.

For your protection, we recommend using a trackable shipping service and purchasing shipping insurance for valuable jewelry.

Exchanges

We currently offer exchanges for the same item in a different size (when available) or for defective merchandise. If you would like a different item, we recommend returning your original purchase (if eligible) and placing a new order.

Contact Us

If you have any questions regarding your order, shipping, or returns, please contact us:

Velora Gold House
Email: support@veloragoldhouse.com

We appreciate your trust and thank you for choosing Velora Gold House.